Spin Palace Casino

Spin Palace, owned and operated by The Palace Group and powered by Microgaming, is nearing its eight year of operation. In this short time, Spin Palace has acquired an eCOGRA accreditation, CasinoMeister’s ‘Best New Casino’ in 2002, a recommendation by Reviewed-Casinos, and Gambling Online’s Editor’s Pick in 2002, New Online Casino Award in 2002, New Site Concept in 2002 and Web TV Award in 2002.

Spin Palace is a well renowned online casino, with its many achievements, smooth graphics and multitude of gaming options.

Despite all of this, there are a few areas where Spin Palace needs improvement, the first of which is the website’s interface. While it is easy to navigate with the site map, the first thing you will notice is the clutter and distracting flashing graphics. Once you register an account, the download takes longer than most – a good six minutes on our end.
Additionally, the customer service representatives need to show a higher level of professionalism. We were prompted with incomplete, one-word sentences. While a casual atmosphere is always welcome in the way of customer service, you should expect a person dealing with your money might a certain degree of respect. Aside from this, the support is adequate. Reps are quick to respond to any issue in detail, and are available 24/7.

Finally, the most common complaints with Spin Palace are payout issues. The online casino’s management is for the most part quick to resolve the issue to a customer’s satisfaction, but the complaints warrant users to exercise caution if they’re looking for a quick and easy payout. The bonus takes quite some effort to collect, payouts commonly take twice as much time as estimated, and some users have reported that their bonus was deducted from their withdrawal before it was even accumulated.

These issues, if based out of the U.S., can be attributed to the lack of payment options, with the U.S. having forced several e-Wallets out of the market.

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Company & Brand:
What They Say: Since its launch in 2001 Spin Palace has won multiple awards, making it one of the Internet’s most popular online casinos. Spin Palace Casino has been authorized by the Lotteries and Gaming Authority of Malta to offer remote gaming (LGA/CL1/376/2007) and specializes in providing a fair and entertaining online gaming experience. Our award winning software is powered by Microgaming Systems Ltd, the industry leader, and offers over 260 Vegas-style casino games.

Spin Palace is a proud member of The Palace Group, a group of online casinos and poker rooms.

To find out more about Spin Palace, we have included some useful links below.


What We Say:
Spin Palace is owned by The Palace Group and operated under the jurisdiction of Malta. Founded in 2001, The Palace Group, powered by Microgaming, as earned a top slot in the industry, and has been praised by many users.

Spin Palace prides itself on providing one of the safest and most secure websites in the industry, to which we agree. Not only has this online casino undergone the painfully thorough eCOGRA accreditation process but its payout percentages are reviewed monthly by independent third parties, such as eCOGRA and PriceWaterHouseCoopers.

Unfortunately, due to the recent litigation against online casino websites in the U.S., Microgaming has pulled from the U.S. market altogether. Additionally, Spin Palace does not cater to American Samoa, Guam, Nothern Mariana Islands, Puerto Rico, Minor Outlying Uslands, US Virgin Lislands, China, South Africa, Taiwan, Hong Kong, Macau, Cyprus, Turkey or Israel.

Software and graphics: While the download may take some time, it is well worth the wait. Microgaming continues to provide some of the best software, and Spin Palace uses the latest Vyper platform. There are a number of unique features to this software, including an “expert mode” for the advanced online casino player, where players are allowed to set-up games to play automatically based on a specific strategy that is put in place by the user. Vyper offers over 250 games, and a non-download flash version of the casino, which can be utilized by Mac computers.

Game variety: Spin Palace excels in this category, offering over 30 variations of Blackjack, 5 types of Roulette, Baccarat, Craps, over 100 slots games, 13 progressive jackpots, video poker, video slots, Poker Ride, Tunzamunni, Treasure Nile, King Cashalot, Major Millions, and table games. Table games include blackjack, roulette, baccarat, red dog, three card and many other tried and true games.
MegaSlots are gaining popularity. Players are offered Major Millions MagaSpin and High 5 Mega Spin to expand the bankroll.

Sign up bonus: Spin Palace offers the most unique sign-up bonus, in that it allows new registrants to play for a full hour, free of charge. If this weren’t enough, all users are welcome to a £1,000 free bonus, and 100% match sign-up of up to $50.
Promotions: Spin Palace offers a Sunday Special of 100 Free Spins in its Tomb Raider slots game for over 52 weeks. An Anniversary Bonus matches a deposit of up to £105, 100%. Additionally, they offer $50 Magic Strikes, a newsletter and a $1000 Jackpot Bonus. The Loyalty program works as follows:
• For every $10 you wager at Spin Palace you will earn 1 Loyalty Club Point.
• For every 1,000 Loyalty Club Points redeemed you will receive $10 in free casino credits!
• 500 Free points just for joining the Loyalty Club!

Support: The only area where Spin Palace needs improvement as far as Customer Service is concerned is the manner in which the representatives, at least via live chat, speak to their customers. The casual tone, demonstrated in one-word responses, suggests a lack of concern for the issues at hand. Aside from this, support is readily available around the clock via e-mail, telephone, fax and live chat. Representatives are quick to respond and are quite knowledgeable in the field.

Security & Stability: The eCOGRA Seal of Approval displayed on Spine Palace’s website says all a customer needs to know about the security of a website. Because payout percentages are constantly review each month by more than one third party, security is top notch here. Additionally, the online casino implements a SSL encryption and various fraud detection methods. Backed by Microgaming and The Palace Groups renowned history, users can be assured their safety at Spin Palace.

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